Privacy Policy

Stemme Studiet understands the importance of protecting your privacy. This privacy policy explains how we collect, use, and protect your personal data when you use our online platform, our site, or our services.

Who We Are
Stemme Studiet is the data controller responsible for processing your personal data collected through our services. Our address is 55 Østerbrogade, 2100 Copenhagen, Denmark.

Information We Collect
We collect various types of information to provide and improve our services, which include online singing lessons, in-person vocal coaching, voice technique workshops, audition preparation, music theory for singers, performance coaching, and vocal health advice.

Information you provide to us:
This may include information you provide when you register for an account, book a lesson or workshop, make a payment, contact us directly, or participate in our services. This information might include your name, contact details, payment information, and details about your voice or musical experience relevant to your lessons or coaching.

Information we collect automatically:
When you visit our site or use our online platform, we may automatically collect certain information from your device. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

How We Use Your Information
We use your personal data for the following purposes:
- To provide, operate, and maintain our services, including scheduling and conducting lessons, workshops, and coaching sessions.
- To process transactions and manage payments for services.
- To communicate with you, respond to your inquiries, and provide customer support.
- To manage your account and provide you with information about your services.
- To improve and personalize your experience using our site and services.
- To develop new services and features.
- To understand how our services are used and to improve their functionality.
- To send you administrative messages, updates, and notifications related to your services.
- To comply with legal obligations and enforce our terms and conditions.

Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):
- The processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing lessons and services you sign up for).
- The processing is necessary for compliance with a legal obligation to which we are subject.
- The processing is necessary for the purposes of our legitimate interests or those of a third party, provided that these interests are not overridden by your fundamental rights and freedoms (e.g., improving our services, detecting fraud).
- We have obtained your consent to do so for specific purposes (e.g., sending marketing communications where required). You have the right to withdraw your consent at any time.

Sharing Your Information
We may share your personal data with third-party service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, and customer support. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
We may also disclose your information if required by law, regulation, or legal process, or if necessary to protect our rights, property, or safety, or the rights, property, or safety of others. We will not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.

Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The appropriate retention period is determined by the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

Your Data Protection Rights
Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. You also have the right to lodge a complaint with a supervisory authority, such as the Danish Data Protection Agency (Datatilsynet).

Data Security
We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies
Our site may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and for other operational purposes. Information about our use of cookies may be provided separately.

Children's Privacy
Our services are not intended for individuals under the age of 16 without parental or guardian consent. We do not knowingly collect personal data from children under 16 without appropriate consent. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review this policy periodically.

Stemme Studiet
55 Østerbrogade
2100 Copenhagen
Denmark